At Moses Basket, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
You can return any unused and unopened item within 30 days of delivery for a full refund. The item must be in its original packaging and in the same condition that you received it. To initiate a return, please contact our customer service team with your order details, and we’ll provide instructions on how to send your item back to us.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and the amount will be credited to your original method of payment within 5-10 business days. Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item, please contact us with photos and details of the damage.
Non-Returnable Items
Certain items, such as used products, customized orders, or items purchased on final sale, are not eligible for return or refund.
Shipping Costs
You are responsible for paying the shipping costs for returning your item, unless the return is due to a damaged or defective product. In such cases, we will cover the shipping cost.
Contact Us
If you have any questions regarding our Return & Refund policy, please reach out to us at [Insert Contact Information]. We’re happy to assist you!
